Complaints Policy
The complaints management:
The editor Manager receives all comments and complaints, and acknowledges the receipt of all complaints.
The complaint is reviewed by the Editorial Manager to handle complaints, investigate the claims and resolve them quickly.
The Journal Editor Team encouraged to send recommendations for improving the system, and discuss that with journal editors and staff as well.
The editor Manager is responsible for responding to complaints and clarifying the subject of the complaint
The objective of this policy is to:
1. Ensure that complaints are dealt with in a fair and effective manner.
2. Enable journal management to respond to issues raised by the complainants in a timely and cost–effective manner.
3. Enhance author confidence in the journal system.
4. Provide quality improvements in journal system (where applicable), service, staff, and complaints handling.
Also, you can send any complaints by contacting main mailing addresses:
[email protected]
